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Refund Policy

At RoseMary Paris, we strive to provide our customers with high-quality cosmetics products. However, we understand that there may be occasions when you need to return a product. Please review our refund policy below for details on how we handle refunds:

1. Refund Eligibility

  • We accept refund requests within 30 days of the original purchase date.
  • To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as when you received it.
  • Certain items, such as opened or used cosmetics, are not eligible for refunds due to hygiene reasons.

2. Refund Process

  • To initiate a refund, please contact our customer support team at destek@rosemaryperfumesturkey.com with your order number and a detailed reason for the refund request.
  • Our team will review your request and respond with further instructions.
  • If your refund is approved, you will receive a refund to the original payment method within 3-7 business days.

3. Shipping Costs

  • You will be responsible for any return shipping expenses unless the product is defective or damaged upon arrival.

4. Defective or Damaged Products

  • If you receive a defective or damaged product, please contact us immediately with clear photos of the product and packaging.
  • We will arrange for a replacement or a refund, including any shipping fees.

5. Refund Exceptions

  • We do not accept returns or refunds for gift cards or promotional items.

6. Contact Information

  • Customer Support Email: destek@rosemaryperfumesturkey.com
  • Customer Support Phone: 0506 048 45 40